The Family Crisis Center of East Texas is a non-profit organization incorporated to enhance the safety of women, children and men by providing crisis intervention and advocacy services to reduce and prevent the occurrence of family violence and sexual assault through education and community awareness.
Our agency provides services that are vital for survivors of domestic violence and/or sexual assault to establish a safe and secure life free from abuse. Services include 24-hour emergency hotline and emergency shelter, transportation, crisis intervention, case management, legal advocacy, child advocacy, sexual assault advocacy, advocacy for employment and housing, peer support groups, individual and family counseling, therapy groups, emergency financial assistant, and transitional housing. Other community services include prevention and community education.
Discrimination is Against the Law
The Family Crisis Center of East Texas (also called Women’s Shelter of East Texas, Inc.) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex (including sexual harassment and pregnancy), gender identification, age, national origin, disability, or any other characteristic protected by law. The Family Crisis Center does not exclude people or treat them differently because of race, color, religion, sex (including sexual harassment and pregnancy), gender identification, age, national origin, disability, or any other characteristic protected by law.
The Family Crisis Center of East Texas:
Empowers survivors of domestic violence and sexual assault by providing crisis intervention and advocacy services.
Engages the community through education to build awareness and prevent domestic violence and sexual assault.
If you believe that the Family Crisis Center of East Texas has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity, you can file a grievance in person, by mail, fax, email or telephone with the Program Director.
Family Crisis Center of East Texas
P.O. Box 510
Lufkin, Texas 75902
Family Crisis Center of East Texas Grievance Form is available here:
The Family Crisis Center of East Texas (also referred to as Women’s Shelter of East Texas) complaint procedure is as follows:
Harassment or Discrimination Claim Procedures: WSET FORM 260 – GRIEVANCE PROCEDURE – EMPLOYEE, FORMER EMPLOYEE OR VOLUNTEER.pdf
ndividuals who feel they have been subject to discrimination or harassment should report this to their advocate. If an individual is uncomfortable discussing concerns with their advocate a grievance may be filed with the Family Crisis Center of East Texas Program Director. The Program Director will review the grievance in conjunction with the Executive Director in all claims of harassment or discrimination. If a resident or nonresident feels that their concerns need further attention, their grievance will proceed to the Board of Directors and the contact information for the Health and Human Service Commission Family Violence Program will be provided at their request.
Any claim of discrimination or harassment will be monitored and acted on in accordance with this policy. Because the Family Crisis Center of East Texas takes any claim of harassment or discrimination with the seriousness it deserves, a corrective action plan will be put in place that seeks to honor this accessibility policy. Those in violation of this policy will be subject to disciplinary action up to and including termination.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
HHSC Complaint forms are available at http://hhs.gov/ocr/office/file/index.html